Your First Visit
We look forward to meeting you at your initial appointment at the Ear, Nose & Throat Center of Conway. At the time of your appointment, a thorough history and ENT exam will be performed. If indicated, diagnostic procedures such as hearing tests or biopsies may also be performed. Your suspected diagnosis or clinical problem will then be discussed with you, including answering whatever questions you might have. Notes of the office visit will then be sent to your referring doctor (if applicable) and also be available to you online through our Patient Portal.
Please read the following to help us make your appointment as efficient as possible.
- Please bring a copy of your insurance card with you as well as a list of your home medications, including over-the-counter and herbal medications.
- We recommend printing and completing the New Patient Forms as well as the New Patient Questionairre in the Patient Portal prior to your appointment.
- If you would prefer to complete the new patient paperwork at the time of your appointment, please arrive early to allow yourself plenty of time to complete everything.
- If you have recent CT scans of your head, neck, or sinuses that were performed outside of Conway, please bring a disk of the scans (not just the reports) with you. These can be requested from the facility where the imaging was performed.
New Patient Forms
You will have two sets of forms to fill out as a new patient. The first can be downloaded here for your convenience. To save time, we recommend you print these out, complete them, and bring them to your appointment. You will need a PDF reader, such as Adobe Reader, to open and print the file. The second set of forms can either be filled out through the Patient Portal (information below) or on bubble sheets from our office. We apologize in advance for the number and scope of questions, as they are required by government regulations and insurance companies.
Our Patient Portal allows you to fill out new patient information, access, and print your records. You can access the portal here. If you are a new patient, please call our office for a login and password. We recommend that new patients use the portal prior to your first appointment to provide the required information and save time and paper. If you are unable to access the Portal, bubble sheets will be provided for you at your appointment.
Notice of HiPAA Privacy Practices
The Ear, Nose & Throat Center of Conway is committed to protecting your private health information. We are required by law to provide you with a notice so that you are aware of our legal duties and privacy practices. Please read the following Notice of Privacy Practices. You will also be provided with a copy to review at the time of your appointment. If you have any questions, please contact our office.
- We accept most health insurance plans including Medicare and Medicaid. However, you will need to confirm we are providers for your specific plan. We will do our best to let you know if we are out-of-network for your plan.
- Copays are due at the time of the visit.
- If we can not verify coverage at the time of your appointment, the visit will be considered self-pay and payment will be expected at the time of the visit.
- Our doctors may perform tests or procedures during your visit in order to provide you with the best care for your health. Depending on your insurance coverage, these may require additional payment or fall under your deductible.
- All patients under 18 years old need to be accompanied by a parent or guardian.
- We do not require referrals from you primary care physician. However, your insurance company may require one. If this is the case, the referral needs to be received by the time of your visit or your appointment may be cancelled.
- Generally, you will need to arrive 1.5 hours prior to your scheduled start time. If you have any question about where to go, please call our office.
- Because surgery times can change, we will typically call you 1-2 business days prior to your surgery to confirm your time or give you an updated arrival time. If you have not heard from us the day prior to your surgery, we strongly recommend that your contact our office.
- For adults and older children/teens, please DO NOT EAT OR DRINK ANYTHING after midnight the night before your surgery/procedure, or within 8 hours of your scheduled surgical time in the event that your surgery is to be undertaken in the late morning or early afternoon. For younger children, please contact our office.
- Please refrain from taking Aspirin, “Goody’s Powder,” Motrin, Advil, Aleve, Ibuprofen, Plavix, or other blood-thinning products for 7 days prior to surgery unless otherwise instructed by your doctor. Your doctor will personally give you directions for discontinuing Coumadin prior to the surgery.
- Unless you are informed by us otherwise, you may take all of your regular daily medications (except anti-diabetes oral medications) with a sip of water the morning of surgery. You may also brush your teeth and rinse your mouth with water. Also, unless informed otherwise, you should not administer any subcutaneous insulin on the morning of your surgery. In these cases, upon arrival to the hospital/surgery center, you should remind the check-in nurse that your usual morning diabetes medicine and/or insulin has not yet been administered.